Quality Policy Statement
The following are the core values of RBRA which everyone is committed to adhere with:
> Quality-Total Customer Satisfaction
We shall deliver quality services to our client at all times by maintaining a customer-service culture. We have to strive for the quality and efficiency of our services to our
We shall maintain the quality of our equipment and supplies by dealing only with reputable suppliers with outstanding service records. We shall encourage our suppliers
to continuously improve by providing them regular feedbacks.
We shall maintain the quality of our people by training and developing employees with the desired capabilities, skills and values.
We are committed to continuous improvement through regular planning, periodic performance evaluation, employees’ career and development program, the institution
of an Internal Quality Audit Process and to sustain growth enjoyed by its partners and its employees.
We cater the following services:
> Complete Engineering Design
> Value Engineering
> Retrofitting Design
> Construction Management
> Special Projects within our expertise
The attainment of high quality and consistency demands for a systematic and disciplined approach by all employees in all the activities associated with our clients
according to the principles of the Quality Management System.
The Quality Manual defines the management responsibility for quality. The principal has the ultimate authority and responsibility for the effectiveness of the Quality
Management System. The QMR/DQMR is authorized and is responsible for implementing and maintaining the Quality Management System defined in this Manual and
detailed in the Reference Procedures.
All Operations shall be carried out as described in the Quality Manual and the Reference Procedures. Deviations from the Process must be firsts notified to the QMR/DQMR.
The Principal shall be responsible for the final approval of all changes to process prior to implementation.
This statement represents me and our Top Management commitment, on behalf of Ruel B. Ramirez and Associates, to the Quality Policy.
It is therefore imperative part of the organization training program that this Policy is clearly understood, implemented and maintained at all levels in the organization.